Received: by 10.68.202.168 with SMTP id kj8mr11785225pbc.1.1332767083455; Mon, 26 Mar 2012 06:04:43 -0700 (PDT) Path: z9ni3719pbe.0!nntp.google.com!news2.google.com!postnews.google.com!j14g2000vbc.googlegroups.com!not-for-mail From: Robatoy Newsgroups: rec.woodworking Subject: Re: The new Delta? Date: Mon, 26 Mar 2012 06:03:20 -0700 (PDT) Organization: http://groups.google.com Lines: 34 Message-ID: References: <18e8f888-956e-4364-b190-602c24a58688@l14g2000vbe.googlegroups.com> <9a0dec42-d7e0-405f-ba75-a2b06ab8fa73@l7g2000vbw.googlegroups.com> <3odtm79uja34b98d1nkedm1runvmv3mm3b@4ax.com> <0omvm75vgirpe5kp6gucqrauqtaqh0vbgh@4ax.com> NNTP-Posting-Host: 72.39.207.61 Mime-Version: 1.0 X-Trace: posting.google.com 1332767083 18413 127.0.0.1 (26 Mar 2012 13:04:43 GMT) X-Complaints-To: groups...@google.com NNTP-Posting-Date: Mon, 26 Mar 2012 13:04:43 +0000 (UTC) Complaints-To: groups...@google.com Injection-Info: j14g2000vbc.googlegroups.com; posting-host=72.39.207.61; posting-account=O9-_mwoAAABOoQ6Ooq4gx0OfA2gwaIJX User-Agent: G2/1.0 X-HTTP-UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.54.16 (KHTML, like Gecko) Version/5.1.4 Safari/534.54.16,gzip(gfe) Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable On Mar 25, 10:59=A0pm, Ed Pawlowski wrote: > On Sun, 25 Mar 2012 16:17:05 -0700, Larry Jaques > > wrote: > > >I'm with you, Ed. Quality has to go into the product before > >consistency. Then the ISO procedures can ensure consistency and, > >hopefully, quality. Good QA is necessary all along. I saw ISO coming > >in back when I was an inspector, and hooted as I heard it being pawned > >off as a quality control procedure. It ain't! (but it helps) > > About a dozen years ago, one of my suppliers became ISO9000 with all > the hoopla. It did make them very consistent. Once certified, they > f'd up every order until I finally dropped them. All that hoopla hasn't amounted to a hill of beans with many suppliers. Wilsonart Canada, for instance, bragged about all those ISO numbers. Their delivery system was so incredibly bad that it actually became a source of humour for us at my shop. They used their own trucks and sometimes other carriers. They had managed to get 23 shipments in a period of 6 months, wrong. 23 out of 23. Wrong sinks, Wrong adhesive colours, Wrong quantities Batting a 1000. Then one day, a truck pulled up and it had 6 sheets of 12-ft x 30" solid surface, the associated sinks and adhesives and the whole order was correct. We laughed and laughed.. they finally got one right. A half hour after that truck left, another truck, this time their own truck, pulled in with the identical order on it to the one that was just delivered. Now the laughing really started. All was well with the universe, the spell had not been broken, they screwed up yet again, even by getting it right...twice!